• 800-460-7001 (toll free)

    760-419-7216 (call or text)

    sales@HelpMe2Learn.com

  • Help Me 2 Learn Company

    3944 Escala Cove

    Oceanside, CA 92058

  • 08:00am - 08:00pm

    Pacific Time

    Monday to Saturday

Support & Resources Topics

Our courses generally run trouble free on almost any device connected to the Internet. These topics may help if you do have an issue or need help. We also offer resources for site administrators, teachers, parents to help them understand the many features of our courses and Super Star Online learning management system.
Teacher & Admin Resources
Example Link for Super Star Online
Download Manuals and Sample Letters - Adobe Acrobat Format
Download Sample Letters - Word document format
Tutorials
Tablets: iPad and Android
Having Trouble?

Teacher & Admin Resources

Super Star Online now includes a course for teachers and site administrators called Teacher & Admin Resources. This course contains step-by-step instructions explaining the optional teacher features of Super Star Online and movies that also explain those features. It also includes movies to help site administrators add people and assign courses and students to classes.The: User name: teach, password: star Click Here to view our Teachers & Admins Resources course (free). User name: teach, password: star

Example Link for Super Star Online

Once you subscribe to Super Star Online, you will be sent a link by email (which will be unique to your school) that will look like this: https://superstar.HM2L.com/ test . The first part of the link is the same for every school; only the end of the link (test) will be unique to your school.

Please note to use HM2L with only the number two and not HM21 with the number twenty-one.

Download Manuals and Sample Letters - Adobe Acrobat Format

Download Sample Letters - Word document format

Tutorials

The following tutorials are available as movies:

  1. Tutorials for Teachers:
  2. Tutorials for Site Administrators:

Tablets: iPad and Android

Several Super Star Online courses are now available for iPad and Android. Look for the tablet icon on the course icon for those courses.

iPad: How do I get sound back on my iPad?
Using the iPad's side switch settings to bring back the sound in...

Having Trouble?

If you are having trouble accessing the courseware, here are some things to check:

1. It might be possible that your IP address is blocked by our server. There has been a rash of attacks on web sites worldwide, and our ISP has been a little more aggressive at protecting us. Send us the IP address (you might need to talk to your tech department to get your IP address) of your school, and we will check to see if it is blocked.

2. If your school network is running a content filter such as Websense, be sure that all servers in the "hm2l.com" domain (*.hm2l.com) are unblocked. You can use our Test Page (below)to make sure that you can access our media file server in particular. If you do not see a "Test Successful" message when clicking the link, your network may be blocking our site. To unblock our IP address, use IP: 68.233.11.14.

3. Click on the link below to go to our test site. Change the word "test/login" at the end of the link to the unique identifier that was given to your school. Note: a common mistake is to use hm21 (using the number 21, instead of HM2L). https://superstar.hm2l.com/test

4. Try a different browser.

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