• 800-460-7001 (toll free)

    760-419-7216 (call or text)

    sales@HelpMe2Learn.com

  • Help Me 2 Learn Company

    3944 Escala Cove

    Oceanside, CA 92058

  • 08:00am - 08:00pm

    Pacific Time

    Monday to Saturday

Support & Resources Topics

Our courses generally run trouble free on almost any device connected to the Internet. These topics may help if you do have an issue or need help. We also offer resources for site administrators, teachers, parents to help them understand the many features of our courses and Super Star Online learning management system.
Flash: Status
Teacher & Admins Resources
Example Link for Super Star Online
Download Manuals and Sample Letters - Adobe Acrobat Format
Download Sample Letters - Word document format
Tutorials
Tablets: iPad and Android
Having Trouble?

Download Sample Letters - Word document format

Tutorials

The following tutorials are available as movies:

  1. Tutorials for Teachers:
  2. Tutorials for Site Administrators:

Tablets: iPad and Android

Several Super Star Online courses are now available for iPad and Android. Look for the tablet icon on the course icon for those courses.

iPad: How do I get sound back on my iPad?
Using the iPad's side switch settings to bring back the sound in...
  • Check the position of the "Side Switch", which is a little slide button near the volume controls. Change the position to see if that solves the problem. If not, go on.
  • Navigate to Settings on your iPad.
  • Tap on General and scroll down to the "Use Side Switch" to box and select the mute option.
  • Toggle the side switch to the off position and presto! Your favorite kid's app has sound once more.
  • To lock the rotation again, just go back to settings to switch what the side switch controls.

Having Trouble?

If you are having trouble accessing the courseware, here are some things to check:

1. It might be possible that your IP address is blocked by our server. There has been a rash of attacks on web sites worldwide, and our ISP has been a little more aggressive at protecting us. Send us the IP address (you might need to talk to your tech department to get your IP address) of your school, and we will check to see if it is blocked.

2. If your school network is running a content filter such as Websense, be sure that all servers in the "hm2l.com" domain (*.hm2l.com) are unblocked. You can use our Test Page to make sure that you can access our media file server in particular. If you do not see a "Test Successful" message when clicking the link, your network may be blocking our site. To unblock our IP address, use IP: 68.233.11.14.

3. Click on the link below to go to our test site. Change the word "test/login" at the end of the link to the unique identifier that was given to your school. Note: a common mistake is to use hm21 (using the number 21, instead of HM2L). https://superstar.hm2l.com/test

4. If you use Internet Explorer and the titles/courses won't load, or you just get a black screen, click on Tools on the menu bar of Internet Explorer (or you can click on the Tools icon in the upper right-hand corner), click on Internet Options, click on the Advanced Tab, under Reset Internet Explorer settings, click on the Reset button. Click on Apply and OK. Close Internet Explorer and then restart Internet Explorer and Super Star Online.

5. Try a different browser. We have noticed some issues with Internet Explorer 7. Upgrade to Microsoft Edge or one of the recommended browsers.

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