Help Me 2 Learn Company

For more information call 800-460-7001

Support

"Be a Super Star"

Simple, Fun & Lasting: Simple to use and makes learning simple. Fun and very enjoyable. Games and songs make learning easy and lasting.

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Troubleshooting

Support is available by e-mailing support@helpme2learn.com or by calling 800-460-7001 9 AM to 5 PM, Pacific time, Monday through Friday.

While our products are generally trouble-free, the following are some known issues that you may want to review before calling tech support.

  1. Updates for Network version 6 and 6.5 products
    A patch is available for the Network version 6 and 6.5. Go to Support Network Updates
  2. Unable to open file on Network version 5
    If you get an error message saying, "Unable to open file 'net-start.dxr' because it is already open with write permission by another user," set the file "net-start.dxr" to read-only.
  3. Sound issue on Letters & Numbers for Mac
    Some older versions of Letters & Numbers for the Macintosh have a known problem with the sound on the "Talking Numbers to 20" page. Call or e-mail us for information about a fix.
  4. Other sound problems
    There are no known sound problems with any of the current versions of the Help Me 2 Learn Company products. If you can't hear any sound, check the settings on your computer.